Refund policy

                                                    

REFUND, RETURN, CANCELLATION & CHARGEBACK POLICY

Effective Date: May 5, 2026
Oshun TruMei Lux Hair | Florida, United States

At Oshun TruMei Lux Hair, we take pride in providing high-quality virgin and raw human hair extensions, wigs, closures, frontals, and related hair products. Because human hair extensions are personal-use beauty products, we maintain strict return and refund standards to protect the quality, integrity, and hygiene of every product sold.

By placing an order with Oshun TruMei Lux Hair, you acknowledge that you have reviewed and agree to this Refund, Return, Cancellation & Chargeback Policy.

ALL SALES ARE FINAL

Unless otherwise required by applicable law or specifically stated in this policy, ALL SALES ARE FINAL.

We do not provide refunds, returns, or exchanges because of:

  • Change of mind or buyer's remorse

  • Ordering the incorrect length, texture, color, quantity, or product

  • Personal preference regarding texture or appearance

  • Improper installation or removal

  • Improper maintenance or product care

  • Damage caused by coloring, bleaching, heat, chemicals, adhesives, or styling

  • Failure to follow recommended hair-care instructions

  • Sale or promotional purchases

  • Custom or special-order products

  • Wholesale or bulk orders, unless otherwise agreed in writing

Please carefully review your order before completing checkout.

HUMAN HAIR NATURALLY VARIES

Our virgin and raw human hair products are sourced from real human hair.

Because human hair is a natural product, reasonable variations may occur between bundles and orders, including variations in:

  • Wave or curl pattern

  • Natural strand color

  • Texture

  • Luster

  • Density

  • Bundle appearance

  • Reaction to washing and styling

These natural characteristics do not automatically indicate that the hair is defective.

Product photography may also appear slightly different depending on lighting, styling, photography, and the customer's computer or mobile-device display.

DO NOT ALTER YOUR HAIR BEFORE INSPECTION

Please fully inspect your order immediately after receiving it.

If you believe there is an issue with your order, DO NOT install or alter the hair.

Hair is not eligible for return or refund after it has been:

  • Installed or partially installed

  • Washed or conditioned

  • Brushed or combed

  • Cut or trimmed

  • Colored, dyed, toned, or bleached

  • Chemically processed

  • Heat styled

  • Sewn, glued, taped, or clipped into the hair

  • Removed from security packaging where applicable

  • Had bundle ties or security seals removed

  • Exposed to oils, adhesives, cosmetics, smoke, odors, or styling products

For closures, frontals, and wigs, lace must remain completely intact.

Once lace has been cut, tinted, bleached, customized, installed, or otherwise altered, the product is considered used and final sale.

DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS

We want to correct legitimate fulfillment or product issues.

If you believe you received:

  • The incorrect product

  • A missing item

  • A product damaged during shipment

  • A product with a manufacturing defect

You must contact Oshun TruMei Lux Hair Customer Care within 48 hours of confirmed delivery.

Please provide:

  • Your full name

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the shipping packaging and label

  • Video evidence when reasonably requested

Please retain all original packaging until your claim has been resolved.

Submitting a claim does not automatically guarantee a refund.

Once the claim has been reviewed and verified, Oshun TruMei Lux Hair may provide an appropriate remedy, which may include correction of the order, replacement, authorized exchange, store credit where appropriate, partial refund, or full refund.

Any remedy required by applicable law will be honored.

RETURN AUTHORIZATION

Do not return merchandise without authorization from Oshun TruMei Lux Hair.

Customers must contact Customer Care and receive return instructions before mailing merchandise back to us.

Sending merchandise back without authorization does not guarantee a refund or exchange.

All approved merchandise must be returned in the condition in which it was received, including original packaging and security ties or seals where applicable.

ORDER CANCELLATIONS

Cancellation requests must be submitted as soon as possible after the order is placed.

Orders may be eligible for cancellation within 24 hours of purchase only if fulfillment, sourcing, customization, or processing has not already begun.

A cancellation request is not guaranteed.

Once an order has entered processing, sourcing, customization, packaging, or shipment, it may no longer qualify for cancellation.

Custom wigs, custom hair products, special orders, wholesale orders, bulk orders, and certain pre-orders cannot be canceled once sourcing or production has begun.

Nothing in this cancellation policy limits cancellation rights that may be required by applicable federal or state law.

PRE-ORDERS & SPECIAL ORDERS

Pre-orders and special-order merchandise are ordered or sourced specifically based on customer demand and may require extended processing times.

Estimated processing or shipping periods will be communicated when applicable.

Once sourcing or production has begun, pre-orders and special orders generally cannot be canceled because the merchandise has been secured specifically to fulfill the customer's order.

SHIPPING DELAYS

Processing time and shipping/transit time are separate.

Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.

Carrier delays, weather events, transportation disruptions, holidays, natural disasters, customs delays, and other circumstances outside our reasonable control may affect delivery.

For online orders, Oshun TruMei Lux Hair will comply with applicable federal requirements concerning shipping delays, cancellation notices, and refunds.

LOST, STOLEN OR MISDELIVERED PACKAGES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your:

  • Name

  • Apartment/unit number

  • Street address

  • City

  • State

  • ZIP code

If tracking indicates that an order was delivered but you cannot locate the package, please contact the shipping carrier and Oshun TruMei Lux Hair promptly.

We may assist with a carrier investigation, delivery confirmation, insurance claim, or other available shipping procedure.

Oshun TruMei Lux Hair does not automatically issue refunds solely because carrier tracking indicates delivery and a customer subsequently reports that the package cannot be located. Each claim will be reviewed according to the available evidence and applicable law.

REFUNDS

If a refund is approved, it will generally be returned to the original payment method used for the purchase.

Once we submit the refund, additional processing time may be required by your bank, credit-card company, payment processor, or financing provider.

Financial institution processing times are outside the control of Oshun TruMei Lux Hair.

SHIPPING FEES

Original shipping charges are generally non-refundable unless:

  • Oshun TruMei Lux Hair shipped an incorrect product;

  • A verified product defect requires a return; or

  • A refund of shipping charges is otherwise required by law.

If we authorize a return because of a verified company error or qualifying defect, appropriate return-shipping instructions will be provided.

CHARGEBACKS & PAYMENT DISPUTES

If you experience a problem with your order, we strongly encourage you to contact Oshun TruMei Lux Hair Customer Care first so we have an opportunity to investigate and resolve the matter.

Nothing in this policy prevents a customer from exercising a lawful billing-dispute or chargeback right available through their bank, card issuer, or payment provider.

However, Oshun TruMei Lux Hair reserves the right to dispute chargebacks that we reasonably believe are fraudulent, inaccurate, duplicative, abusive, or inconsistent with the documented transaction.

When responding to a payment dispute, we may provide relevant transaction records to our payment processor, financial institution, card network, or issuing bank.

Such documentation may include, where applicable:

  • Order confirmation

  • Transaction information

  • Product descriptions

  • Checkout policy acceptance

  • Billing and shipping information

  • Customer communications

  • Fraud-screening information lawfully collected

  • Carrier tracking information

  • Delivery confirmation

  • Signature confirmation

  • Photographs or shipping documentation

  • Return records

  • Evidence of replacements, refunds, or store credits previously issued

FRAUDULENT OR ABUSIVE CHARGEBACKS

Knowingly filing a false or materially misleading payment dispute may constitute misuse of the chargeback process.

Oshun TruMei Lux Hair reserves the right to challenge such disputes using documented transaction evidence and may refuse future transactions associated with substantiated fraud or repeated abuse.

Where legally appropriate, Oshun TruMei Lux Hair also reserves the right to pursue lawful remedies for actual fraud or valid unpaid obligations.

We will not retaliate against customers for exercising legitimate rights provided under applicable consumer-protection or payment laws.

DUPLICATE REFUNDS OR REIMBURSEMENTS

Customers may not knowingly obtain multiple reimbursements for the same transaction where they are not legally entitled to both.

For example, if a customer receives a refund directly from Oshun TruMei Lux Hair and also receives a chargeback credit for the same transaction, we may work with the appropriate payment provider to correct the duplicate reimbursement.

FRAUD PREVENTION & ORDER VERIFICATION

To protect our customers and business, Oshun TruMei Lux Hair may use fraud-prevention and payment-verification procedures.

We reserve the right to:

  • Review suspicious transactions

  • Request reasonable order verification

  • Cancel transactions identified as high risk

  • Refuse transactions associated with suspected fraud

  • Verify billing and shipping information

  • Require signature confirmation on certain shipments

  • Limit future purchases associated with substantiated fraudulent activity

If we cancel an order before fulfillment because we cannot verify the transaction, any captured payment will be refunded as appropriate.

THIRD-PARTY PAYMENT SERVICES

Purchases completed through services such as Shop Pay, PayPal, digital wallets, installment providers, or other third-party payment services may also be governed by the provider's individual terms and dispute procedures.

Nothing in this policy removes rights granted by applicable law or the customer's payment provider.

WHOLESALE & BULK ORDERS

Wholesale, bulk, distributor, and professional orders are generally final sale unless otherwise stated in a separate written agreement.

Additional wholesale terms may apply and may supersede portions of this policy where legally permitted.

POLICY ABUSE

We reserve the right to refuse future service to customers who demonstrate documented patterns of fraud, return abuse, false claims, unauthorized payment activity, or other misuse of our policies, to the extent permitted by law.

FLORIDA LAW

Oshun TruMei Lux Hair is a Florida-based business.

Except where federal law or another mandatory law applies, this policy and purchases made through Oshun TruMei Lux Hair are governed by the laws of the State of Florida.

Nothing contained in this policy is intended to waive or restrict any consumer right that cannot legally be waived.

POLICY UPDATES

Oshun TruMei Lux Hair reserves the right to update this Refund, Return, Cancellation & Chargeback Policy as our business practices or applicable laws change.

The policy applicable to a transaction will generally be the version made available to the customer at the time of purchase, subject to applicable law.

CONTACT US

Questions regarding your order, refund request, return, cancellation, or payment dispute should be directed to:

Oshun TruMei Lux Hair Customer Care

Email: customersupport@oshuntrumeilux.info
Phone: (800)214-6434
Business Address: 1128 N Federal Hwy  Ste #108 Hollywood FL33020
Business Hours: Monday- Friday 9:00 am - 5:00 pm US Eastern Time

Please include your full name and order number when contacting us regarding an existing purchase.

CUSTOMER ACKNOWLEDGMENT

By completing a purchase from Oshun TruMei Lux Hair, you acknowledge that you have had the opportunity to review and agree to this Refund, Return, Cancellation & Chargeback Policy, including our All Sales Final terms, before completing your purchase.