Privacy policy

PRIVACY POLICY

Effective Date: May 5, 2026
Last Updated: August 11, 2026

Oshun TruMei Lux Hair
Florida, United States

Oshun TruMei Lux Hair (“Oshun TruMei Lux Hair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, creating an account, subscribing to marketing communications, or purchasing our products.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information and describes choices that may be available to you regarding your information.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with Oshun TruMei Lux Hair, we may collect information that you provide directly to us and information collected automatically through our website and service providers.

Personal Information You Provide

This may include:

First and last name
Billing address
Shipping address
Email address
Telephone number
Account information
Order information
Product preferences
Customer-service communications
Return, refund, and dispute information
Reviews, testimonials, or other content you voluntarily submit
Marketing and communication preferences

Payment Information

When you make a purchase, payment information may be collected and processed by our payment processors or e-commerce service providers.

Depending on the payment method selected, this may include payment-card or other financial transaction information.

Oshun TruMei Lux Hair does not necessarily receive or retain complete payment-card numbers when transactions are processed directly by third-party payment processors.

2. INFORMATION COLLECTED AUTOMATICALLY

When you access our website, certain information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Device identifiers
Pages viewed
Products viewed
Referring website
Date and time of visits
Website interactions
Shopping-cart activity
Approximate location derived from an IP address
Advertising or analytics identifiers
Cookie and similar technology information

This information may be used to operate our website, understand customer behavior, improve the shopping experience, detect fraud, measure advertising performance, and protect our website.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business and commercial purposes, including to:

Process and fulfill purchases
Process payments
Send order confirmations
Provide shipping and tracking information
Communicate regarding an order
Provide customer service
Process authorized returns, refunds, replacements, or exchanges
Respond to customer questions
Investigate payment disputes and chargebacks
Detect and prevent fraud
Verify transactions
Maintain customer accounts
Personalize the shopping experience
Improve our website
Analyze website performance
Understand customer preferences
Maintain business records
Send marketing communications when permitted
Administer promotions or loyalty programs
Protect our legal rights
Comply with applicable legal obligations
Enforce our Terms & Conditions and other policies

4. COOKIES & SIMILAR TECHNOLOGIES

Our website and third-party service providers may use cookies, pixels, tags, analytics technologies, software development kits, local storage, and similar technologies.

These technologies may help us:

Keep the website functioning
Remember shopping-cart contents
Remember customer preferences
Understand website traffic
Measure website performance
Analyze customer interactions
Detect fraud or security threats
Personalize content
Measure advertising campaigns
Deliver or evaluate advertising where permitted

Your browser or device may provide controls that allow you to limit or block certain cookies.

Disabling certain cookies may affect the functionality of portions of the website.

Where required by applicable law, we will provide additional choices or consent mechanisms regarding non-essential cookies or similar technologies.

5. SHOPIFY & E-COMMERCE SERVICES

Our online store may be hosted or supported by Shopify and other technology providers.

These providers may process personal information on our behalf or in connection with providing e-commerce, checkout, payment, analytics, fraud-prevention, marketing, hosting, and other services.

Their handling of information may also be governed by their respective privacy policies and contractual obligations.

6. PAYMENT PROCESSORS

We may use third-party payment providers to process purchases.

Depending upon the options available on our website, these services may include credit-card processors, digital wallets, installment-payment services, or other payment providers.

Payment providers may collect information necessary to authorize and process your transaction.

We encourage customers to review the privacy practices of any third-party payment service they choose to use.

7. SHIPPING & FULFILLMENT PROVIDERS

We may provide information necessary to fulfill and deliver your order to shipping carriers, fulfillment providers, suppliers, or other service providers involved in completing your transaction.

This information may include:

Customer name
Delivery address
Telephone number
Email address
Order information
Shipping instructions

We provide information as reasonably necessary to facilitate fulfillment, delivery, tracking, customer service, fraud prevention, and related business functions.

8. MARKETING COMMUNICATIONS

If you voluntarily subscribe to promotional emails or otherwise consent to marketing communications, we may use your contact information to send:

New product announcements
Collection launches
Restock notifications
Promotional offers
Educational hair content
Special events
Customer loyalty communications
Other marketing messages

You may unsubscribe from marketing emails by using the unsubscribe option contained in the communication.

Unsubscribing from promotional communications does not prevent us from sending transactional messages necessary to service your order or account.

9. SMS & TEXT MESSAGE COMMUNICATIONS

If Oshun TruMei Lux Hair offers SMS or text-message marketing, participation is voluntary.

Where required, we will obtain appropriate consent before sending promotional text messages.

Customers may withdraw consent using the opt-out instructions contained in the applicable messages.

Consent to receive promotional text messages is not required as a condition of purchasing products unless otherwise lawfully disclosed.

Message and data rates may apply depending upon your wireless provider.

10. INFORMATION WE MAY DISCLOSE

We may disclose personal information to service providers or other parties when reasonably necessary to operate our business.

Categories of recipients may include:

E-commerce platform providers
Payment processors
Banks and financial institutions
Shipping carriers
Fulfillment providers
Customer-service providers
Email and SMS providers
Website-hosting providers
Analytics providers
Advertising and marketing providers
Fraud-prevention providers
Information-security providers
Professional advisers
Accountants
Attorneys
Government authorities where legally required

These disclosures may occur to fulfill orders, process payments, operate our website, provide customer support, detect fraud, conduct marketing where permitted, comply with legal obligations, or protect our business.

11. ADVERTISING & ANALYTICS

We may use third-party analytics and advertising technologies to better understand how visitors interact with our website and marketing campaigns.

Depending upon the technologies we use, these providers may collect information regarding your device, browser, website interactions, advertising interactions, or purchasing activity.

Where applicable law provides consumers with rights regarding targeted advertising, certain forms of data sharing, or the sale of personal data, we will provide the legally required mechanisms for exercising those rights when those requirements apply to our business.

12. WE DO NOT SELL PAYMENT INFORMATION

Oshun TruMei Lux Hair does not sell complete credit-card numbers or banking credentials.

Payment information necessary to complete transactions may be processed by authorized payment processors and financial-service providers.

13. FRAUD PREVENTION

We may use personal information to detect, investigate, and prevent suspected:

Payment fraud
Identity fraud
Account misuse
Unauthorized transactions
Chargeback abuse
Return fraud
Website abuse
Other unlawful activity

Information related to a disputed transaction may be shared with payment processors, card networks, banks, fraud-prevention providers, legal advisers, or other appropriate parties when reasonably necessary to investigate or respond to the dispute.

14. DATA SECURITY

Oshun TruMei Lux Hair takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, website, or payment system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify us promptly if they believe their account or information has been compromised.

15. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

Fulfill orders
Maintain customer accounts
Provide customer service
Maintain transaction records
Process refunds or disputes
Detect and prevent fraud
Meet accounting or tax obligations
Resolve disputes
Enforce agreements
Establish or defend legal claims
Comply with applicable laws

Information that is no longer reasonably necessary may be deleted, anonymized, or otherwise handled in accordance with our business practices and applicable law.

16. DATA BREACHES

If Oshun TruMei Lux Hair experiences a security incident involving personal information, we will investigate the incident and take appropriate measures.

Where notification is legally required, affected individuals and appropriate governmental or regulatory authorities will be notified in accordance with applicable law.

17. CHILDREN'S PRIVACY

Oshun TruMei Lux Hair's website and products are intended for a general adult shopping audience and are not directed toward children under 13.

We do not knowingly seek to collect personal information online from children under 13 in violation of applicable law.

If we learn that personal information from a child has been collected in circumstances requiring deletion, we will take appropriate steps to address the information.

A parent or legal guardian who believes a child has provided personal information may contact us using the information listed below.

18. CUSTOMER REVIEWS, PHOTOS & USER CONTENT

If you voluntarily submit a review, testimonial, photograph, video, social-media content, or other material to Oshun TruMei Lux Hair, information included in that content may become publicly visible if you authorize or request publication or if publication is otherwise permitted under the terms applicable to the submission.

Please avoid including sensitive personal information in publicly submitted reviews or comments.

19. SOCIAL MEDIA

Oshun TruMei Lux Hair may maintain accounts on third-party social-media platforms.

If you interact with us through social media, the platform may collect information according to its own privacy practices.

Information you publicly post, tag, mention, or share through a social-media platform may be visible to other users.

20. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, payment providers, social-media platforms, or other external services.

Oshun TruMei Lux Hair does not control the privacy practices of independent third parties.

Customers should review the privacy policies of third-party services before providing them with personal information.

21. YOUR PRIVACY CHOICES

Depending upon applicable law and whether a particular privacy law applies to Oshun TruMei Lux Hair, consumers may have rights or choices regarding their personal information.

These may include the ability to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Obtain information about certain data practices
Opt out of certain marketing communications
Withdraw certain previously provided consent
Opt out of certain targeted advertising or data-sharing practices where legally required
Appeal certain decisions concerning a privacy request where applicable

These rights are subject to applicable legal exceptions, verification requirements, and eligibility requirements.

22. PRIVACY REQUESTS

To submit a privacy-related request, contact:

Oshun TruMei Lux Hair Privacy Request

Email: [INSERT PRIVACY/CUSTOMER SERVICE EMAIL]
Phone: [INSERT BUSINESS PHONE NUMBER]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]

Please write “Privacy Request” in the subject line when contacting us by email.

We may need to verify your identity before processing certain requests.

We will not discriminate against a consumer for exercising a privacy right protected by applicable law.

23. AUTHORIZED AGENTS

Where applicable law allows an authorized agent to submit a privacy request on behalf of a consumer, we may request reasonable documentation establishing the agent's authority and may take appropriate steps to verify the consumer's identity.

24. PRIVACY REQUEST APPEALS

If applicable law provides you with the right to appeal our decision regarding a privacy request, you may submit an appeal using the contact information provided in this Privacy Policy.

Please identify your request as a “Privacy Request Appeal” and include sufficient information for us to identify the original request.

We will review qualifying appeals in accordance with applicable law.

25. INTERNATIONAL CUSTOMERS

Our business is based in Florida, United States.

If you access our website from outside the United States, your information may be transferred to, processed, or stored in the United States or other locations where our service providers operate.

Additional privacy rights may apply depending upon your country or jurisdiction.

26. BUSINESS TRANSFERS

If Oshun TruMei Lux Hair undergoes a merger, acquisition, financing, restructuring, sale of assets, or transfer of ownership, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

27. LEGAL DISCLOSURES

We may disclose personal information when reasonably necessary to:

Comply with applicable law
Respond to valid legal process
Respond to court orders or subpoenas
Cooperate with lawful governmental requests
Protect customers
Investigate fraud
Protect our rights or property
Enforce our agreements and policies
Establish, exercise, or defend legal claims

28. CHANGES TO THIS PRIVACY POLICY

Oshun TruMei Lux Hair may update this Privacy Policy periodically to reflect changes in our business practices, technology, service providers, or applicable legal requirements.

When this Privacy Policy is updated, the Last Updated date appearing at the beginning of the policy will be revised.

Material changes will be communicated as required by applicable law.

29. FLORIDA PRIVACY NOTICE

Oshun TruMei Lux Hair is based in Florida and intends to process personal information in accordance with applicable Florida and federal privacy and consumer-protection requirements.

Certain Florida privacy rights and obligations apply only when statutory eligibility and business-size or processing thresholds are satisfied.

Nothing in this Privacy Policy is intended to restrict a consumer right that cannot legally be waived.

30. CONTACT US

For questions concerning this Privacy Policy or our privacy practices, contact: